Warranty
Anything we machine out of steel carries a lifetime warranty against defect. Parts with electronics or motors carry one year. Here is what that actually means at the bench.
Lifetime — on steel
Every blade, chain loop, guide bar, hand tool, and irrigation fitting we forge, stamp, or machine is covered against failure due to defect in material or workmanship for as long as the part exists.
That does not cover abuse (running a blade through a rock, snapping a handle against a fence post) or sharpening past the cutter witness line. It does cover anything else — a cracked weld, a bearing that seized in year three, a wrench head that rounded over while torqued within spec.
To claim: email the photo to [email protected] along with the SKU. We ship a replacement same week, and include a prepaid label for the failed part so we can add it to our teardown archive.
One year — on electronics
Battery chargers, trimmer heads with auto-feed clutches, and anything with a microcontroller carry a one-year warranty from date of purchase. We do not extend these parts because we cannot build them ourselves — we source the electronics from third parties in the Pacific Northwest.
If a part fails in year one, we replace it. If it fails in year two with obvious manufacturing cause, we replace it anyway. We have not yet declined a year-two claim that looked legitimate, and we would rather eat the cost than argue.
What we do not warranty
Consumable line, spool, filter elements, and sharpening files — these wear out by design.
Parts damaged by modification or use outside their rated duty (a homeowner blade run commercially eight hours a day, a 40V battery in a heat-modified charger).
Pricing errors in our catalogue. We reserve the right to refund and decline an order when a SKU was listed below our actual landed cost by more than 30%.